Last updated 2026-11-12
Digital books: refundable within 14 days if not opened in the reader. Unused token packs: refundable within 14 days. No refund once a story is generated.
Digital books
You can ask for a refund on a digital book within 14 days of buying it, as long as you have not opened it in the reader. Once a book has been opened, it has been delivered and cannot be refunded.
Token packs
A token pack you have not used at all can be refunded within 14 days of purchase. The refund goes to the original payment method. Once any token from a pack is used, that pack is no longer refundable.
Generated stories
Tokens spent on a story are not refunded once the story is generated. If a story fails to generate, the tokens are not taken.
How to ask
Use the contact form and include your order number (it starts with BC-) and the email you used at checkout. Approved refunds go back to the original payment method. Your bank decides how long the money takes to arrive.
Test orders
Orders placed while the checkout says “Test checkout, no card is charged” take no payment, so there is nothing to refund.
Your legal rights
This policy does not affect any rights you have under the law where you live.